After spending yesterday in a state of disenchantment with the establishment that I have the misfortune to find myself working for… today I got to spend 4 hours in a customer service training program.  Naturally the sessions were being run by someone who has little or no appreciation for what we are all actually doing out on the floor, and has little or no background in this actual field…   Fun fun fun!  Didn’t really learn anything new, but did give us a nice break from the phones.  🙂  So no one was complaining.

Don’t know why large corporations outsource their training like this – surely they’d be better off having their own people trained to train… no doubt the decision is based on dollars like everything else.

I totally lost it at work today….  and I hate doing that!  I was literally frustrated to tears being stuck in the corporate treadmill between the Billings Dept and the Credit Management Dept  – you’d think they’d be one and the same thing … buy they’re fucking not!!!  All I knew is that the poor customer has no internet cos they’d locked his account for an outstanding account … and that account shouldn’t have been raised in the first place!  And neither of those departments wanted to take ownership of the problem and get it solved.  They’d rather waste my time bouncing me back and forth between the two departments.  So it went from CM to Billings to CM again, then back to Billngs, by which point I was well and truly ticked off… I got a chickie there who I was admittedly a little abrubt with (in that I told her it was an issue between Billings and CM and nothing to do with Tech Support so could she please help the customer?!?!) and she hung up on me!!!

Great customer service bitch!!!  Certainly put a downer on my day… felt totally deflated after that…..  🙁