The customers that I am beginning to despise the most are the ones who love me.
I try really hard to be helpful and pleasant on the phone… I figure if someone is going to pay me good money to do what I basically consider monkey work, then the least I can do is try and do my job as best I can. I’ve gotten used to the cranky customers – they are a dime a dozen at Goliath. And I have gotten used to the arrogant ones who think they know what they are doing and race ahead of you when you try to help them with their problems…. the ones that are starting to piss me off the most are the ones who think I am wonderful simply because I am demonstrating some patience for their absolute incompetence. :S
You can pick these ones right off the bat. As soon as you say hello, they are apologizing because they don’t know much about computers and are already anticipating that I will get annoyed with them for not following instructions correctly. So when I reassure them that they are doing okay and then spoon feed them the directions in teeny tiny little bees dick drops, they are usually so grateful that I haven’t made them feel like complete and utter morons, that they continuously thank me over and over again for being so patient and helpful…… and unbeknownst to them, while they are fucking up the simplest of instructions for the umpteenth time and professing their undying love and devotion – I am smacking my head against the desk with boredom and frustration.
Why do people insist on doing things themselves? I acknowledge my limitations. I can’t fix plumbing or tune the car? What makes everyone think they can fix their own computers???? Please people… at some point you need to say – nope I don’t know how to do this, and I don’t want to harass some poor person on the phone for hours on end to do what should only take five mins to fix. Like this guy from last week who I spent a 45 min phone call with me and who’s internet connection problem was solved by powercycling his PC and modem…… 😐
……but that is another story….. :S
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