Comment from myself to customer this week about CD EOMs-
Help Desk Chickie: “It goes in silver side down thanks George”
We get some strange stuff going on at work, from some rather strange callers. I guess that’s what you get when you’re dealing with the public all the time. Maybe it’s cos we’re on the phone and we’re always dealing with people who don’t know what they’re doing… but I’m starting to get a warped perspective on how ridiculously stupid ‘people’ are. Or perhaps it’s cos I’ve kept myself pretty well insulated from ‘them’ (the hairy unwashed masses) for years that I’ve not noticed that we’re actually surrounded everyday by that which is positively asinine and inane. Either way, we find ourselves constantly shaking our heads at how unbelievably stupid some people can be…. and it’s not always just ignorance of technology… which is totally forgivable in my book.
Call Yaleman had this week –
me: “welcome to goliath, this is yaleman.. how can I help you today?”
customer: “Well I don’t know what modem I’ve got so you’re going to have to tell me”
me: “what colour is it?”
customer: “where would I find it in my house?”
me: “uh… I don’t know where things are in your house sorry…”
And this one is a corker as my Dad would have said –
HelpDesk Chickie: What can I help you with today?
Customer #27 I can’t connect to the internet, the little window says it can’t detect the modem…
HelpDesk Chickie: What sort of modem do you have?
Customer #27: Ah… is that the little blue stick thing? uh.. I think it’s in the kitchen
HelpDesk Chickie: Can I get you to plug the device into your USB port please….
No shit – I actually had this conversation this week. And so on and so forth… and this is just from the last couple of days. So I find myself wondering – are ‘people’ en masse truly that stupid… or is it just an unnatural cross section that we’re dealing with here?
Off topic (but still work related) … a guy at work sent me a screenshot of a password reset that the system spat up yesterday… we thought it was kinda funny. Strangely enough he didn’t want to give it to the customer so he reset it again to something less … interesting.
