After spending yesterday in a state of disenchantment with the establishment that I have the misfortune to find myself working for… today I got to spend 4 hours in a customer service training program. Naturally the sessions were being run by someone who has little or no appreciation for what we are all actually doing out on the floor, and has little or no background in this actual field… Fun fun fun! Didn’t really learn anything new, but did give us a nice break from the phones. 🙂 So no one was complaining.
Don’t know why large corporations outsource their training like this – surely they’d be better off having their own people trained to train… no doubt the decision is based on dollars like everything else.