There’s one thing I’ve discovered at work that is worse than all the strange things the customers throw at you… and that is discovery of just how dodgy some of my colleagues are. I have seen some people at work hanging up on customers because they don’t like dealing with them. And for any of a multitude of pathetic bullshit reasons… . they don’t like dealing with old people…. or can’t handle the technically challenged people…. or perhaps it’s all together too hard dealing with people for whom English is a second language…. or (and I’ve actually seen this) just because they’d been on the call too long and were getting sick of it.
It is beyond my comprehension how these people still have a job!
But worse than the pure laziness and lack of work ethic displayed by some, is the misinformation that seems to get thrown about. I got a call on Sunday night, and in the account, found some notes left by a Vista trained support person who had informed a customer that they were unable to use their onboard wifi in their brand new laptop because the drivers weren’t available yet 😐 I mean honestly! I’m about the second least technically savvy person in the place, and even I know better than that. Un-Vista trained borys, then talked the customer through configuring their centrino and within about 20mins they were a happily connected little Vegemite customer again….
I foresee with a bit of luck and a fair breeze that I could do well here. And as much as I would like to believe it would be though virtue of my own talents and merit… ’tis much more likely any success I might eventually experience would merely be due to being less mediocre than my neighbours. :S
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