This is a rather boring – skip it if you want – but I am recording this to remind myself later why I am looking for a new job after barely two months. My day went roughly like this –
. Go down to despatch and try to figure out why some of my jobs were couriered to the wrong address and why some others were showing up in the courier’s system as received even though the client’s were reporting that they didn’t have the goods.
. Chase down proofs for AWOL TL for some rates and bank statements. One stuck with inept IT guy, one sitting in Laser that should have been bought up to us yesterday, one on hold with silly data query. Field emails from clients on same.
. Look in on finishing room to see if grossly overdue cheque books that were reprocessed out yesterday were going to be sent by urgent courier today – cheque people swamped, informed me that they were in the stacks and they’d let me know when they got to them.
. Chase IT quote for alterations to cheque books, fend of annoying client who hounds you every two hours asking for progress on things like this.
. Hunt down proofs for 3up coupon for mailout job for little client. Discover it hasn’t been started. Reiterated urgency – that the job had to mail tomorrow, legal mailing.
. Production meeting – where the laser manager and mailing manager both were conspicuously absent because they didn’t want to answer the ‘where’s my jobs’ questions.
. Send one lot of proofs out to TL’s client, get response and forward through approval to data processing to send to production. Send second lot of proofs back to data processing with correction requests.
. Back to despatch to discover that the courier did something dodgy – fraudulently signed off that the goods were delivered by COB yesterday and then didn’t get around to delivering them to our clients until approx 11am. Not sure where the payslips were overnight – confidential data issues – should be secured in some way. :S
. Proof out 3up coupon to client, receive timely approval and send into production. Legal mailing must leave building by 07/11/07, inform Laser Operators and Mailing Supervisor of requirement and know I will have to chase them tomorrow anyway.
. Back to cheque room – still haven’t found grossly overdue cheque books. Girls promise to keep me informed.
. Discover yet other email from client asking for progress on IT quote I was waiting on for alterations to cheque books less than three hours after telling him I was waiting for some info from IT manager. Advised client would get back to him as soon as I had it.
. Inform client of courier issues in delivery of payslips, raise Incident Reports, and attend to client’s Service Issue guildelines. Inform Customer Service Manager, Despatch Manager and Operations Manger of the ARF requiring their attention. Hope issue is resolved a little before I meet with this client on Thursday.
. Get back info on TL’s second proofs – water tables on rates all wrong. Send back to IT to amend marked urgent – proof approval and printing now two days overdue.
. Find Client chasing IT quote has gone over my head to Business Development Executive to ask where IT quote for alterations to cheque books. Turns out IT Scheduling Manger who normally provides info for quotes was away – I wasn’t aware and no one checking his emails. Managed to get someone else to provide information. Quote sent to annoying client.
. Stop for approximately 3.5mins to watch the Melbourne cup – realise I’ve skipped lunch and snack on crap.
. Back to cheque room to find grossly overdue cheques. Girls still absolutely swamped. Decide to look for grossly overdue cheques myself – very carefully so as not to disturb the stacks. Thought I was on top of this all day only to discover that THE GROSSLY OVERDUE CHEQUES DIDN’T GET PRINTED!!!! FUUUCCCKK!
. Back to Laser to find out why cheques weren’t printed. Turns out the file wasn’t processed out. They have no files awaiting processing.
. Back to IT to find out if the files were processed out. IT guy shows me the other two files that were processed out at the same time, but this one – the important one – was missed. Deflate by the second.
. Go back to my desk and after liaising with the Business Development Executive on the account what best to tell the client – the same client who had been chasing me all day for the IT quote to alter some other cheques books and who ahd gone over my head to the same Business Development Executive.
. Call Client, be appropriately apologetic, have no decent explanation, and get yelled at for something that wasn’t my fault. Hang up phone and decide to start looking for new job directly after Crown.
In amongst all that was numerous calls to other clients, and other people in the building chasing little stuff, and barely time to remember to walk down to the kitchen to get a drink of water. So I spent my entire day busting a hump, only to have to raise incident reports for two different clients for two different fuck ups – neither of which were directly resultant to anything I had done.
Am over it ….. totally.
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